Privacy Policy

Privacy Policy

RealWay Property Consultants Ipswich (collectively referred to as “RealWay”, “we”, “us” or “our”) are committed to protecting your privacy and managing personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy is publicly available on our website and outlines how we collect, use, disclose, and manage your personal information.

What is Personal Information?

“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether recorded in a material form or not.

What Personal Information We Collect

We may collect and hold a range of personal information necessary to provide our services, including but not limited to:

· Full name

· Residential or postal address

· Email address and phone number

· Date of birth

· Identification details (e.g. driver’s licence, passport)

· Financial information (e.g. bank account details, payment history)

· Employment details

· Property ownership, tenancy, and transaction details

· Any other information relevant to providing real estate services

How We Collect Personal Information

We generally collect personal information directly from you when you:

· Enquire about or use our services

· Buy, sell, lease, or rent a property

· Complete forms (including online forms)

· Communicate with us via phone, email, or in person

We may also collect personal information from third parties (such as referral partners or data providers), but only where you have consented to your information being shared or where otherwise permitted by law. All personal information is collected by lawful and fair means.

Why We Collect, Use and Disclose Personal Information

We collect, use, and disclose your personal information for purposes including:

· Providing real estate services (sales, leasing, property management)

· Managing transactions and client relationships

· Communicating with you about your enquiries or services

· Referring you to related service providers (e.g. mortgage brokers, legal services, valuers) where authorised

· Meeting legal and regulatory obligations

If we do not collect your personal information, we may not be able to provide our services to you.

Direct Marketing

We may use your personal information to send you marketing communications about our services, properties, and industry updates where you have:

· Consented to receive such communications; or

· Would reasonably expect to receive them based on your relationship with us

You can opt out of receiving marketing communications at any time by contacting us using the details below or by using the unsubscribe option provided in electronic communications.

Disclosure of Personal Information

We may disclose your personal information to:

· Other RealWay offices and personnel

· Service providers and contractors who assist in our operations

· Professional advisors (e.g. legal, financial)

· Government authorities or regulatory bodies where required by law

· Other parties where you have provided consent

We take reasonable steps to ensure that third parties handle your personal information in accordance with the APPs.

Data Quality and Accuracy

We take reasonable steps to ensure that the personal information we hold is accurate, complete, and up to date.

You may request access to or correction of your personal information at any time by contacting us.

Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date.

We will respond to such requests within a reasonable timeframe (generally within 30 days), in accordance with the APPs.

Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

These measures include:

· Secure electronic systems and servers (including cloud-based platforms)

· Restricted access to authorised personnel only

· Secure handling and storage procedures

When personal information is no longer required, we will securely destroy or de-identify it unless we are required by law to retain it.

Anonymity and Pseudonymity

Where lawful and practicable, you may choose not to identify yourself or to use a pseudonym when dealing with us. However, in many cases, we will require your personal information to provide our services.

Privacy Complaints

If you have any questions about this Policy, or want to exercise any of your privacy rights, please contact us:

· Business name: Realway Property Consultants Ipswich

· Privacy contact: Karen Bagenal – Business Owner

· Email: ipswich@realwayipswich.com.au

· Phone: 07 3294 0099

· Address: 2 Ash Street, Yamanto QLD 4305

We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).